SAP Knowledge Base Article - Public

2949007 - [SF MOB] - Navigation Menu Not Appearing on External Career Site


The Navigation Menu as shown below (with Home, Job Search, Job Management, Password Management & My Profile) is not available on the External Career Site when Mobile Apply is enabled.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Log into the RCM external career site
  2. See there is no navigation menu, it just shows like this:


  • The Implementation guide mentions the prerequisite to use Mobile Apply is RMK.
  • Our Product Management Team has confirmed that customers should not use Mobile Apply without RMK.
  • If the customer doesn’t have RMK, it will not work correctly and they may lose some functionalities.
  • This is by system design because Mobile Apply is designed to be used only with RMK configured on the instance.
  • Mobile Apply has a few dependencies that are supplied by RMK, and the navigation menu is one of them.


SF, Success Factors, RCM, RMK , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem


SAP SuccessFactors Recruiting all versions