SAP Knowledge Base Article - Public

2949008 - Cannot Process I9 & E-verify for EC Employees Who Never Completed Onboarding

Symptom

  • Need manual E-Verify and I9 documents for Employee Central employees
  • Employees were hired into EC and never went through the Onboarding process. Can their I9 be processed?
  • Employee does not have any Onboarding activities in the system

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Cause

If an employee has been hired and exist in EC, from Onboarding 1.0 perspective hiring process is completed hence there is no I9 related process with Onboarding.

Resolution

If EC employees did not go through the Onboarding process, their I9 cannot be processed in Onboarding; however, their information can still be stored in the Document Center (for informational purposes only) by:

  1. Manually completing Section 3 of the I-9 form in paper format
  2. Scanning and uploading the completed document into the Document Center

On the other hand, manual E-verify Activity can still be created provided that you have a copy of the candidate's Form I9. 

In the Onboarding > Process Tab, Select 'E-Verify' process and start a new activity. You will be prompted with a panel showing the below message:

Select the reason you are using the manual E-Verify process:
  • This is an existing employee who must be processed through E-Verify because he/she is now associated with a federal acquisition regulation clause.

NOTE: In order to use the manual E-Verify process, you must have a signed paper I-9 form.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Select the reason why you are using the manual e-verify process. Then, follow the below steps:

  1. Take a photo of the I-9 forms in paper format
  2. Manually upload them in the Manual E-verify panel.
  3. Complete the Manual E-verify activity.

Keywords

sf, successfactors, ONB, onboarding, OBD, I-9, everify, Manual E-verify, Paper Form I9, Onboarding 1.0 , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , LOD-SF-OBD-EVF , e-Verify , How To

Product

SAP SuccessFactors Onboarding all versions