SAP Knowledge Base Article - Public

2949233 - Not Able to Remove Some Items in a Sales Quote

Symptom

You are trying to remove an item in a Sales Quote. Some Items can be removed and others cannot be removed and the following error is displayed:

Item YY: Deleting document not possible; output history exists

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the New Business work center.
  2. Select the Sales Quotes view.
  3. Open Sales Quote XYZ (XYZ represents the Sales Quote ID).
  4. Navigate to the Items tab.
  5. Select Line Item XX (XX represents the line item number).
  6. Click on the Remove button. The item is successfully removed.
  7. Select Line Item YY (YY represents the line item number).
  8. Click on the Remove button. The following error occurs. Item YY: Deleting document not possible; output history exists

Cause

You have submitted the Sales Quote which created an Output Document.

Item YY is of type material. The deletion of an item of type material is not allowed as the system performs a check if an output history exists. If an output history exists in a submitted Sales Quote the deletion will not be allowed.

Item XX is of type service. The deletion of an item of type service is allowed as there is no check against the output history for service items.

Resolution

This is the current system behaviour. For materials you need to cancel the item via the reason for rejection.

Keywords

Quote; remove; delete; item; output history; deleting , KBA , AP-CQP , Customer Quote Processing , SRD-CRM-QUO , Quotations , Problem

Product

SAP Business ByDesign 2005 ; SAP Business ByDesign 2008