SAP Knowledge Base Article - Preview

2949729 - What information do I need to provide when opening a case for SuccessFactors People Analytics Support?

Symptom

  • What information do I need to provide when opening a case for SuccessFactors?
  • How can I create an optimal support case to avoid delays and expedite/speed up problem resolution with SAP Technical Support?
  • What are the additional details we can provide for issues related to People Analytics (Story report)?


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Environment

  • SAP SuccessFactors HCM Suite 
    • Analytics & Reporting (Ad Hoc, YouCalc, ORD)
      • Stories in People Analytics

Product

SAP SuccessFactors HCM Suite 2405 ; SAP SuccessFactors People Analytics 2405

Keywords

Story, report, People Analytics, Report, SAC, Embedded Analytics, Upgrade Centre, information, ticket, case , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , How To

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