SAP Knowledge Base Article - Public

2949729 - What information do I need to provide when opening a case for SFSF Reporting Story?

Symptom

  • What information do I need to provide when opening a case for SuccessFactors?
  • How can I create an optimal support case to avoid delays and expedite/speed up problem resolution with SAP Technical Support?
  • What are the additional details we can provide for issues related to Story report in SFSF Reporting?

Environment

  • SAP SuccessFactors HCM Suite 
    • Analytics & Reporting (Ad Hoc, YouCalc, ORD) 
      • Story Reports

Resolution

Template for filing a Ticket with Support

 Issue Description

 

 Data Center/Login URL 

 

 SF Company ID

 

 Support Username 

KBA: How to Grant Support Access? 

 

 Proxy user, if any, to replicate the issue 

 

 Steps to replicate the issue

 

 Current Behaviour

 

 Expected Behaviour

 

 Relevant Screenshots

 

Contact Details

Email ID & Phone No

Please update the details in the "Contacts" section of the case.

Follow: How to add/remove additional contacts in an existing case

For Story Report related Cases, we would need additional Details. (These are optional when raising the ticket)

However, Support might request the below details based on the issue:

 

Note: You may download the attached Template (Word Document), fill the details, and attach to the Ticket.

See Also

3050294 - Known Issues for Story reports in SFSF

2213199 - How to add/remove additional contacts in an existing case

Keywords

Story, report, Report, SAC, Upgrade Centre, information, ticket, case, reporting , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , How To

Product

SAP SuccessFactors HCM Suite 2511 ; SAP SuccessFactors Platform 2511

Attachments

Template for filing a Ticket with Support.docx