2949859 - Custom Workflow Rule Recipient is not Determined

You have configured a Workflow Rule for a Custom Business Object to notify an Employee using Recipient Determination but it is not working as expected.

• SAP Cloud for Customer
• SAP Cloud Application Studio

Prerequisites:

• You have created a Custom Business Object.
• You have created a Custom Notification for the Business Object.
• You have bound an ID/UUID element of your Business Object in the Recipients tab of the Notification.
• You have created a Workflow Rule (Activity Task, Notification, Email, Messaging, Social Media) for your Business Object and selected the element under Recipient Determination.

Step to reproduce:

During normal relevant business activities, the workflow is triggered.

The ID/UUID element is not on the Root Node. Currently only the Root Node is supported for custom scenarios.

You need to move the element to the Root Node or have a secondary element on the Root Node with the required value.

SDK, PDI, BTM, Business Task Management, work flow, bo, Root, Party, Activity Task, Notification, Email, Messaging, Social Media , KBA , AP-RC-BDS-BTM , ByDesign Studio Business Task Management , Problem

SAP Cloud Applications Studio all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions