SAP Knowledge Base Article - Public

2950509 - Approver cannot access attachment when approving purchase requests/orders

Symptom

Approver cannot access attachment when approving purchase requests or purchase orders, while the attachment appears inside the document and inside mobile app.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Managing My Area work center.
  2. Go to Approvals view.
  3. Select and open task: Approve Purchase Request/Purchase Order ABC (ABC represents the ID of purchase request/order).
  4. There is no details of attachment by clicking on attachment icon.

Cause

The attachment icon which presents in the approval screen of the purchase request/order is there only for 'warning' purpose, to let the approver know that there is an attachment in the purchase request/order in case they want to take a look before approving it.

The icon is not a hyperlink , so you are not able to open the attachment through clicking on it.

Resolution

To view the attachment you can go to the business document itself and navigate to Attachments tab and then open it.

OR

Follow this KBA to enable the hidden fields: 2616243 - Purchase Order Approver is Unable to View the Attachments and Notes in the Approval Task Details.

See Also

2652461 - Cannot View Attachments When Approving Shopping Carts 

2616243 - Purchase Order Approver is Unable to View the Attachments and Notes in the Approval Task Details

Keywords

Attachment, Approve, Purchase Request, Purchase Order, purchase order approval task attachment , KBA , purchase order approval task attachment , attachment , purchase order approval task , SRD-SRM-PRO , Purchase Requests and Orders , How To

Product

SAP Business ByDesign all versions