Approver cannot access attachment when approving purchase requests or purchase orders, while the attachment appears inside the document and inside mobile app.
SAP Business ByDesign
Reproducing the Issue
- Go to Managing My Area work center.
- Go to Approvals view.
- Select and open task: Approve Purchase Request/Purchase Order ABC (ABC represents the ID of purchase request/order).
- There is no details of attachment by clicking on attachment icon.
The attachment icon which presents in the approval screen of the purchase request/order is there only for 'warning' purpose, to let the approver know that there is an attachment in the purchase request/order in case they want to take a look before approving it.
The icon is not a hyperlink , so you are not able to open the attachment through clicking on it.
To view the attachment you can go to the business document itself and navigate to Attachments tab and then open it.
Follow this KBA to enable the hidden fields: 2616243 - Purchase Order Approver is Unable to View the Attachments and Notes in the Approval Task Details.
2616243 - Purchase Order Approver is Unable to View the Attachments and Notes in the Approval Task Details
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