Symptom
• Imminent Candidate Purge notification is sent to an invalid or non-operating candidate email address.
• Can we have No bounce-back or non-delivery report is available within the product for these messages.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Use a candidate record with an invalid primary email address.
2. Send the Imminent Candidate Purge notification from Recruiting Management.
4. Observe that the product does not provide bounce-back notifications for undeliverable messages.
Resolution
Bounce-back notifications for undeliverable messages are not supported with the current system design.
Proactively validate candidate addresses by configuring Candidate Email Validation to ensure the primary address is valid; prerequisite: enable 2860175 - Email Verification for Career Site - Recruiting Management.
If this capability is needed, submit an enhancement request via 2090228 - How to Submit Ideas for SAP SuccessFactors Products.
See Also
2749954 - How to Notify the Candidate When His Application or Profile Will be Purged - Recruiting Management
2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlist
Keywords
bounce back email, imminent candidate purge , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To
SAP Knowledge Base Article - Public