SAP Knowledge Base Article - Public

2950684 - 'Reason for Rejection' Field is Not Editable in a Sales Order/Quote


"Reason for Rejection" field is not editable in a sales order or sales quote.


 SAP Cloud for Customer

Reproducing the Issue

  1. Open the Sales Order ABC (ABC represents the order ID)
  2. In the Header TI, there's a standard field "Reason for Rejection" which is not editable, but in some other sales orders, it's editable. 


The "Reason for Rejection" field is reflected at both header and item level, which means the order (quote) is cancelled in both header and item level. As there's no item in this document, rejection is not meaningful and it's not supported.

You can refer to our Help Portal documentation: Cancel a Sales Quote


Once item is added in the order/quote, it can be rejected and cancelled.

See Also

2507825 - Cancelled Sales Orders are showing wrong status

2540377 - FAQ for Sales Quotes

2890898 - Error Changing Reason for Rejection not possible; field is read-only While Updating Sales Orders Using Data Workbench


Reason for Rejection, Order, Quote , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To


SAP Cloud for Customer core applications all versions