SAP Knowledge Base Article - Preview

2951187 - Error "Exchange operation failed" occurs when trying to enable the sync for a newly provisioned user

Symptom

After a new user was provisioned in E-Mail Integration/Groupware Settings, and you are trying to install the Add-In and initialize the sync for this new user you get the following errors.

  • “Exchange operation failed. ISEC-005: Authentication error Exchange operation failed”.
  • "Exchange operation failed. AADSTS9002313: Invalid request. Request is malformed or invalid".


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Environment

 SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Outlook, Exchange operation failed, Request is malformed or invalid, ISEC-005, AADSTS9002313, , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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