SAP Knowledge Base Article - Preview

2951187 - Error "Exchange operation failed" occurs when trying to enable the sync for a newly provisioned user


After a new user was provisioned in E-Mail Integration/Groupware Settings, and you are trying to install the Add-In and initialize the sync for this new user you get the following errors.

  • “Exchange operation failed. ISEC-005: Authentication error Exchange operation failed”.
  • "Exchange operation failed. AADSTS9002313: Invalid request. Request is malformed or invalid".



 SAP Cloud for Customer


SAP Cloud for Customer core applications all versions


Outlook, Exchange operation failed, Request is malformed or invalid, ISEC-005, AADSTS9002313, , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.