2951197 - Rewards & Recognition - System Error while Importing/Exporting guidelines

Following the creation of a rewards program you are attempting to either download current guidelines file or import a new file.

Through these processes you are receiving a "System error" popup.

Why is this and how can this be corrected?

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SAP SuccessFactors Rewards & Recognition

[Enter your Reproducing the Issue here...]

Through debugging you can see the following error from either action.

Exporting file - Network tab

Response text

{
"error" : {
"code" : "ServerErrorException", "message" : {
"lang" : "en-US", "value" : "while trying to invoke the method com.sf.sfv4.bean.succession.SuccessionDataModelBean$StandardElement.getPicklistId() of a null object loaded from local variable 'smElementCountry'"
}
}
}

Importing file - Network tab

Sample server logs

09:43:01,890 ERROR [OData4jExceptionMappingProvider] [193.16.224.9] [1973127] [de1d65913961b9c6955a084d01ee7c57] [TEST ,COMPANY SA,dc5prd_TESTCOMPANY.,dbPool4,8858144EE8E6B8,8858144EE8E6B8,42807,en_GB] [E4AC5B7EEC] [][]ExceptionRootCauseTag=c5ec9ae8e1210a665d79f262f76b48475d33f761,ExceptionStackTraceTag=09b4511d4de52cca223f49b5a0a8431efdd5534e TotalStackTree: java.lang.NullPointerException: while trying to invoke the method com.sf.sfv4.bean.succession.SuccessionDataModelBean$StandardElement.getPicklistId() of a null object loaded from local variable 'smElementCountry' at com.successfactors.spotawards.util.SpotAwardsServiceUtil.getCountryPickListBean(SpotAwardsServiceUtil.java:1533) at com.successfactors.spotawards.util.SpotAwardsServiceUtil.getContryPickListBean(SpotAwardsServiceUtil.java:1573) at com.successfactors.spotawards.util.SpotAwardsCountryUtil.loadCountryPickListBean(SpotAwardsCountryUtil.java:57) at
com.successfactors.spotawards.util.SpotAwardsCountryUtil.<init>(SpotAwardsCountryUtil.java:40) at

From the logs and debugging we can see we are trying to get country information from the succession data model.

If this standard element is not present in your instance this error will populate.

To check this, please go to "Company Settings> Manage Business Configuration> Employee Profile> Standard" and ensure you have "country" enabled.

Once this is Enabled=Yes save, exit and try uploading/exporting guidelines which should be successful with no errors.

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