SAP Knowledge Base Article - Public

2951259 - Candidate is not visible in Employee Profile after ConvertExternalUserOnStartDateJob completed - ONB 2.0

Symptom

  • Candidate does not appear in Employee Profile after ConvertExternalUserOnStartDateJob completed in Provisioning in Onboarding 2.0
  • Candidate disappear after ConvertExternalUserOnStartDateJob ran successfully.
  • Why inactive candidate is not visible in Employee Profile for the job start date?

Environment

SAP SuccessFactors Onboarding

Resolution

In Admin Center make sure following options are set as below.

  1. Company System and Logo Settings ->Hide External Users from search results should be disabled.
  2. Role Based Permission-> Manage USer-> Include Inactive Employees in the search should be enabled.

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem

Product

SAP SuccessFactors Onboarding all versions