Symptom
The Skillsoft Connector is failing and showing this error in the logs:
com.plateausystems.connector.api.ConnectorException: com.plateausystems.elms.util.helper.ElmsCheckedException: org.apache.axis2.AxisFault: reportFormat cannot be null!!
at com.plateausystems.connector.skillsoft.eai.consumer.asset.impl.SkillsoftAssetWebserviceConsumerControllerImpl.mainProcess(SkillsoftAssetWebserviceConsumerControllerImpl.java:147)
at com.plateausystems.connector.consumer.skillsoft.impl.SkillsoftEntityTypesConsumerControllerServiceImpl.skillSoftWebService(SkillsoftEntityTypesConsumerControllerServiceImpl.java:67)
Environment
SAP SuccessFactors Learning
Cause
The error is caused because these 2 settings are being used:
- skillsoft.subjectarea.connector.customerName
skillsoft.subjectarea.connector.report_format
Resolution
If report_format is being used, customerName must be blank:
- skillsoft.subjectarea.connector.customerName=
skillsoft.subjectarea.connector.report_format=CSV
To edit these settings, navigate to Learning Administration > System Administration > Confguration > System Configuration > CONNECTORS
Keywords
skillsoft connector, reportFormat, null , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CON , Connectors , Problem