2951445 - Skillsoft Connector error - reportFormat cannot be null!!

Symptom

The Skillsoft Connector is failing and showing this error in the logs:

com.plateausystems.connector.api.ConnectorException: com.plateausystems.elms.util.helper.ElmsCheckedException: org.apache.axis2.AxisFault: reportFormat cannot be null!!
at com.plateausystems.connector.skillsoft.eai.consumer.asset.impl.SkillsoftAssetWebserviceConsumerControllerImpl.mainProcess(SkillsoftAssetWebserviceConsumerControllerImpl.java:147)
at com.plateausystems.connector.consumer.skillsoft.impl.SkillsoftEntityTypesConsumerControllerServiceImpl.skillSoftWebService(SkillsoftEntityTypesConsumerControllerServiceImpl.java:67)

Environment

SAP SuccessFactors Learning

Cause

The error is caused because these 2 settings are being used:

skillsoft.subjectarea.connector.customerName
skillsoft.subjectarea.connector.report_format

Resolution

If report_format is being used, customerName must be blank:

skillsoft.subjectarea.connector.customerName=
skillsoft.subjectarea.connector.report_format=CSV

To edit these settings, navigate to Learning Administration > System Administration > Confguration > System Configuration > CONNECTORS

Keywords

skillsoft connector, reportFormat, null , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 2005