You have configured Standardization Mapping for Candidate Standardization to use Resume Parsing, however, some information is not populated to the field mapped. For example, Supervisor Name, Supervisor Phone, Salary and Reason for Leaving.
The information is combined and populated into the Job Description field.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP SuccessFactors Performance Management
- Resume Parsing is enabled
Reproducing the Issue
- Configure Standardization Mapping for Candidate Standardization
- Upload a resume to candidate profile
- Although you have configured the mapping for each field, the information is not populated to the field mapped. It is combined and populated into the Job Description field.
SuccessFactors uses TextKernel Library to parse resume. We have communicated with TextKernel team who parse the resume and provide the information to SuccessFactors product.
They are grouping all the not supported fields into a single field.
As the fields such as Supervisor Name, Supervisor Phone, Salary, Reason for Leaving are not supported, all of these get combined by TextKernel Library and sent to SuccessFactors, and RCM module keeping the response in Job Description. As per the current implementation, this is the expected behavior.
We have raised a prevention ticket to make any further enhancements in future. If you would like to have more details about it, you can reach out your CSM and refer the request RCM-80777.
NOTE: Requests to follow enhancements in Recruiting Module are not support by Product Support team.
KB article 2081576 - Resume Parsing in SuccessFactors Recruiting
resume parsing, Configure Standardization Mapping, candidate profile, RCM-80777, Supervisor Name, Supervisor Phone, Salary, Reason for Leaving, upload resume , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem