SAP Knowledge Base Article - Public

2951555 - No packages found in First Advantage Background Check Integration Settings page - Recruiting Management


No package found in First Advantage Background Check Integration Settings page, though valid account credentials have been added in API Credentials tag.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. First Advantage Background Check Integration Settings  >API Credentials > add valid account credentials

2. Accounts and Packages > Synchronize Accounts and Packages > no packages synced


This First Advantage account has already been used in another SF system


It's a system limitation.

One First Advantage account could only be used in one SF system.

If it is added into another SF system, then the packages will not be synced.


background check, package sync, First Advantage account ID, Accounts and Packages,
Synchronize Accounts and Packages , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem


SAP SuccessFactors Recruiting all versions


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