SAP Knowledge Base Article - Public

2951660 - Data Review Step is Assigned to more users than in Responsible Group - Onboarding

Symptom

The responsible group defined by the rule has a lower number of users than those assigned in the data review step.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Onboarding Dashboard, observe that the Data review step is assigned to a specific number of users
  2. Navigate to Onboarding General Settings
  3. Review the users in the responsible group
  4. Note that there are fewer users in the responsible group than indicated in the Dashboard.

Cause

The ONB2ResponsibilityConfig for the desired group had two dynamic groups but only one dynamic group displayed in the UI in Onboarding General Settings

Resolution

  1. Navigate to Admin Center
  2. Go to Manage Data
  3. Search for ONB2ResponsibilityConfig and select the desired group Name and ID
  4. Click "Take Action"
  5. Make Correction
  6. Remove the extra dynamic group and save
  7. The Data review step should now be assigned to only one user as per the dynamic group

Keywords

Onboarding, obx, Responsible group, ONB2ResponsibilityConfig, dynamic group, data review, new hire data review, assignee, assignment, Group Name, Group ID, Admin Center, Manage Data, Take Action, Make Correction, Save, User, Dashboard , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem

Product

SAP SuccessFactors Onboarding all versions