Symptom
The responsible group defined by the rule has a lower number of users than those assigned in the data review step.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Onboarding Dashboard, observe that the Data review step is assigned to a specific number of users
- Navigate to Onboarding General Settings
- Review the users in the responsible group
- Note that there are fewer users in the responsible group than indicated in the Dashboard.
Cause
The ONB2ResponsibilityConfig for the desired group had two dynamic groups but only one dynamic group displayed in the UI in Onboarding General Settings
Resolution
- Navigate to Admin Center
- Go to Manage Data
- Search for ONB2ResponsibilityConfig and select the desired group Name and ID
- Click "Take Action"
- Make Correction
- Remove the extra dynamic group and save
- The Data review step should now be assigned to only one user as per the dynamic group
Keywords
Onboarding, obx, Responsible group, ONB2ResponsibilityConfig, dynamic group, data review, new hire data review, assignee, assignment, Group Name, Group ID, Admin Center, Manage Data, Take Action, Make Correction, Save, User, Dashboard , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem
Product
SAP SuccessFactors Onboarding all versions