2951660 - Onboarding Tasks and New Hire Tasks are assigned to More Users than in Responsible Group - Onboarding

• The responsible group defined by the rule has a lower number of users than those assigned in the onboarding tasks(New Hire Data Review, I-9 task, E-Verify task, compliance task).
• The responsible group defined in Onboarding Task Configuration has a lower number of users than those assigned in the new hire tasks(Welcome Message, Recommend People...).

SAP SuccessFactors Onboarding

1. Go to Onboarding Dashboard, observe that the onboarding tasks and new hire tasks are assigned to a specific number of users
2. Navigate to Onboarding General Settings
3. Review the users in the responsible group
4. Note that there are fewer users in the responsible group than indicated in the Dashboard

The ONB2ResponsibilityConfig for the desired group had two dynamic groups but only one dynamic group displayed in the UI in Onboarding General Settings

1. Navigate to Admin Center
2. Go to Manage Data
3. Search for ONB2ResponsibilityConfig and select the desired group Name and ID
4. Click "Take Action"
5. Make Correction
6. Remove the extra dynamic group and save
7. The onboarding tasks and new hire tasks should now be assigned to correct users as per the dynamic group

3523721 - Check Tool - Responsible Group has a Reference to the Wrong Dynamic Group - Onboarding

Steps to Identify Dynamic Group ID:

1. Navigate to Manage Onboarding Dynamic Groups.
2. Open browser Developer Tools: 
   Right-click and select Inspect, or Press F12 (shortcut).
3. Go to the Network tab.
4. Select the relevant dynamic group from the UI.
5. Filter or locate the request named in network tab and click on: 
   dgUpdateControllerProxy.retrieveGroup.dwr
6. Open the Response tab.
7. Locate the field groupId under the metadata section.

This value can be cross-checked against the configuration stored in ONB2ResponsibilityConfig in Manage Data to confirm whether an unwanted or outdated dynamic group remains associated.

Removing the unused or incorrect dynamic group resolves mismatched task assignment counts and ensures that the intended dynamic group governs assignments.

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