2952129 - B2C Email Channel assigning Tickets to an Account instead of Individual Customer

Symptom

You are working with B2C channels but notices that the emails sent to it are being automatically assigned to an Account instead of Individual Customers.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

mail ; email ; e-mail ; channel ; ticket ; interactions ; unassociated ; b2b ; b2c , KBA , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.