SAP Knowledge Base Article - Public

2952162 - Download Routing Rules in Offline Mode

Symptom

Not possible to select the routing rules (and the corresponding activity plans) for Offline settings.

Environment

 SAP Cloud for Customer

Reproducing the Issue

1. Go to the Administrator > General Settings.

2. Open Offline Settings.

3) Navigate to the tab Data Download Rules.

4. In the Download Rules table click on 'Add'.

5. In the field "Workcenter View" try and add the Routing Rules.

The Routing rules are not available.

Cause

Data download feature is based on the authorization granted to the business user. However, for some queries, like price master data or activity routing rules, this authorization cannot be maintained in the business roles as a corresponding work center view does not exist. So, if you use these queries in Offline Settings, the corresponding authorization is automatically assigned to the user.

Resolution

Please enable the option 'Enable Queries with Granted Authorization' under Administrator > General Settings > Offline Settings.

Once this checkbox is enabled, you can view and use these authorization relevant queries.

Keywords

Routing Rules, Offline mode, download rules, authorization , KBA , AP-RC-MOB-OFL-SYN-UI , Hybrid Apps Synchronization UI , Problem

Product

SAP Cloud for Customer core applications all versions