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SAP Knowledge Base Article - PreviewSymptom
When you set Sub-tickets to irrelevant they are still seen in the Sub-Tickets facet inside the main Ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
subticket ; sub ticket ; query ; all ticket ; irrelevant ; screen ; owl ; status ; completed ; closed , KBA , LOD-CRM-SRP-UI , Ticket Related UI , How To
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