SAP Knowledge Base Article - Public

2952765 - Warning Message: Initial Party with Role Processor Blocks Party Determination. Delete It.

Symptom

You notice that when erasing the value of the Assigned To field in a ticket and saving the changes, the warning message Initial party with role Processor blocks party determination. Delete it. is displayed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Click Edit.
  5. Erase the value of the Assigned To field.
  6. Save the changes.
  7. See the warning message.

Cause

This warning message is displayed when the Processor Party / Agent is removed, as the involved party / party ID is cleared. It informs that further Processor party will not be determined based on the party determination rules, as empty entry for processor party role already exists.

If Processor party is required to be redetermined via party processing rules, then, it is required to delete the processor party entry from involved parties tab.

Resolution

This is the system expected behavior.

Keywords

Initial party with role Processor blocks party determination. Delete it., Service, Ticket, Tickets, C4C, Cloud for Customer, Warning, Message, Warning Message, Assigned To, Party Determination, Role, Processor, Party, , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions