You notice that when erasing the value of the Assigned To field in a ticket and saving the changes, the warning message Initial party with role Processor blocks party determination. Delete it. is displayed.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- Click Edit.
- Erase the value of the Assigned To field.
- Save the changes.
- See the warning message.
This warning message is displayed when the Processor Party / Agent is removed, as the involved party / party ID is cleared. It informs that further Processor party will not be determined based on the party determination rules, as empty entry for processor party role already exists.
If Processor party is required to be redetermined via party processing rules, then, it is required to delete the processor party entry from involved parties tab.
This is the system expected behavior.
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