SAP Knowledge Base Article - Public

2952799 - The URL resolved by token is not a clickable link in some mail clients - Recruiting Management

Symptom

The URL resolved by token is not a clickable link in some mail clients.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Cause

It depends on how the mail client renders links in the email body.

Resolution

It is advisable to use the link button to add the token as a hyperlink.

Please refer to the screenshots below:

1. Click on the Link button to add the token to hyperlink.

2. Enter the token in URL. Select <other> for Protocol.

Keywords

mail client, URL, hyperlink, token, email template , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

Pasted image.png