SAP Knowledge Base Article - Public

2952997 - Serial numbers cannot be entered during inventory count


Physical inventory is carried out for a material requiring serial numbers. When entering the count, it is not possible to input the serial numbers as there is no popup window to do it.


S/4 HANA Cloud

Reproducing the Issue

Create a physical inventory document for a material requiring serial numbers, and perform the physical count. The results of the count are then entered using the app "Enter Inventory Count". Following the instructions of the scope item BML, the serial numbers are entered in a separate window, but this window does not appear.


To enter serial numbers in a Physical inventory document, the requirement is to have a serial number profile with serial number usage '03'.


To see the serial number profile assigned to the material in question, open the app "Display Material", enter the material number and the organization data, and choose the view "General Plant Data / Storage 2".

Serial number profile of the material

To find out how the serial number profile is configured, open the app "Manage Your Solution", and choose Configure Your Solution. Select the Application Area "Logistics",  Sub Application Area "Serial Number Management",  and then the SSCUI 103636.

Serial number serial usage

If under Serializing Procedures, for procedure MMSL, Serial Number Usage is not set to "03 (Obligatory)", then it is not possible to enter the serial numbers at the time of posting the inventory count.

See Also

320046 - Serial Numbers in MM physical inventory

518060 - FAQ: Physical inventory


Physical inventory, Enter Inventory Count, Serial numbers, Serializing procedure, V_T377, 103636 , KBA , MM-IM-PI-PI-2CL , Physical Inventory (Public Cloud) , LO-MD-SN , Serial Numbers , Problem


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