SAP Knowledge Base Article - Public

2953176 - Error When Logging into Internal Career Site powered by CSB - Recruiting


As an employee when I try to authenticate by clicking on the Employee Login link in RMK I receive an error.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator.


  • SAP SuccessFactors Recruiting Marketing (RCM)
  • SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Go to RMK site using an alternative domain (main domain:
  2. Click on Employee Login link to authenticate as an employee;
  3. You will receive an error from IAS (Identity Authentication Service)


Alternative domains were not specified in the IAS application.


Alternative domains are not supported by default when you configure the Internal Career Site Powered by CSB following the steps from the implementation guide. In order to support alternative domains you need to edit the RMK/CSB application in IAS as follow:

  1. Go to IAS Adminstration Console;
  2. Application & Resources
  3. Click on the RMK/CSB application > SAML 2.0
  4. Add a new URL under Assertion Consumer Service Endpoint by click on the +Add URL
  5. Copy the existent URL and replace the domain by your alternative domain (e.g. main domain: for the new one
  6. Add a new URL under Single Logout Endpoint by click on the +Add URL
  7. Copy the existent URL and replace the domain by your alternative domain (e.g. main domain: for the new one

You should repeat the steps 4-7 for every alternative domain that you have for your RMK site.


Alternative domain, RMK, ICS, Error, Employee Login , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-CSB , Career Site Builder , Problem


SAP SuccessFactors Recruiting all versions