Symptom
A candidate in a disqualified status accepted an Online Offer (that was previously extended but never cancelled) on a closed Job Requisition.
Disqualified candidates can accept Online Offers despite the Job Requisition being still open or already closed.
Environment
SAP SuccessFactors Recruiting Management (RCM)
Reproducing the Issue
- Generate an Online Offer for a Candidate on an open Job Requisition and send it to the Candidate
- Move the Candidate to a disqualified status
- The Candidate is still able to access the Online Offer and accepts the Offer
- The Offer Letter portlet on the candidate application shows that the Candidate accepted the offer.
or
- Generate an Online Offer for a Candidate on an open Job Requisition and send it to the Candidate
- Move the Candidate to a disqualified status
- Close the Job Requisition
- The Candidate is still able to access the Online Offer and accepts the Offer
- The Offer Letter portlet on the candidate application shows that the Candidate accepted the offer.
Resolution
There is no system validation when accepting an Online Offer to validate whether a Candidate is in a disqualified status and the Job Requisition is still open or already closed.
Please submit an Enhancement Request in the SAP Confluence Portal as per KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products.
See Also
KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products
Keywords
Online offer, disqualified, job requisition closed , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem