SAP Knowledge Base Article - Public

2953499 - How to edit the email template for the Forward to Colleague feature- Recruiting Management

Symptom

When forwarding a candidate to colleague using the Forward to Colleague feature, users can edit the message as shown below, but the email subject and the the rest of the email body are generated by the system by default. Is it possible to edit the email template?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Resolution

The email template used for the Forward to Colleague feature is hard-coded, but some existing texts are customizable via the Manage Language feature.

Steps:

1. Change the login language to English Debug

2. Use the Forward to Colleague email feature to send a test email

3. Keys of the texts are shown in the email received

<Sample email>

4. Go to Admin Center > Manage Languages to maintain custom locale using the keys

Please refer to the KBA 2576546 - Manage Language Feature | How to change labels in SuccessFactors?

RECRUITING_CANDIDATE_FORWARD_TO_COLLEAGUE_EMAIL_SUBJECTForwarded Candidates
RECRUITING_CANDIDATE_FORWARD_TO_COLLEAGUE_EMAIL_SALUTATIONDear {0},
RECRUITING_FORWARD_TO_COLLEAGUE_ATTACH_RESUME_AND_COVER_LETTER[Both Resume and Cover Letter Attached]
RECRUITING_FORWARD_TO_COLLEAGUE_ATTACH_RESUME[Only Resume Attached]
RECRUITING_FORWARD_TO_COLLEAGUE_ATTACH_COVER_LETTER[Only Cover Letter Attached]
RECRUITING_CANDIDATE_FORWARD_TO_COLLEAGUE_EMAIL_SIGNATURESincerely

NOTE: please do not remove the code {0} for the email salutation 'Dear {0},' otherwise it won't render the first name.

See Also

2082035 - Forward to Colleague - Recruiting Management

2576546 - Manage Language Feature | How to change labels in SuccessFactors?

Keywords

email template, Forward to Colleague, forward candidate, manage language, custom label, Forwarded Candidates , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions

Attachments

Pasted image.png