SAP Knowledge Base Article - Public

2953995 - "Sent On" field is missing for Contacts -> Activities -> E-Mails

Symptom

The "Sent On" field is missing in the Activities facet of the Contact TI.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers WoC.
  2. Go to the Contacts WoCV.
  3. Open any contact.
  4. Go to the tab Activities.

Actual Result: In the section E-mails, the field "Sent On" is missing.

Expected Result: The field "Sent On" is visible or can be edited via adaptation mode.

Cause

There is a Business Configuration Scoping question where you can enable the activities EC ->

"Do you want to enable an enhanced activities facet to search and query for activities in account, contact, and individual customer workcenters?"

Resolution

  1. Go to the Business Configuration work centre.
  2. Go to the Implementation projects view.
  3. Select and open the Imp project.
  4. Navigate to step 4. Questions.
  5. Expand: Sales > Account and Activities Management > Activity Management 
  6. Here you find the question: 

"Do you want to enable an enhanced activities facet to search and query for activities in account, contact, and individual customer workcenters?"

  1. Please include this in your scope and save/ finish the scoping. Reload the system. 

Keywords

cannot adapt , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions