SAP Knowledge Base Article - Public

2954076 - Unable to re-initiate onboarding in RCM after onboarding is cancelled - Onboarding


After cancelling onboarding process for a candidate, Initiate Onboarding button in "Take Action" is not re-enabled in the Job Requisition from Recruiting.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Cancel Onboarding process for a candidate
  2. Go to Recruiting and find the Job Requisition on which Onboarding was initiated for that candidate
  3. Click on the candidate > Take Action
  4. You will see that Initiate Onboarding is still disabled (greyed out)


Recruiting's event subscription on cancellation is missing in ISC (Intelligent Service Center) for Onboarding: Onboarding is cancelled for the candidate


  1. Navigate to Admin Center and search for ISC (Intelligent Service Center):

  2. Search for cancel and click on Onboarding is cancelled for the candidate:

  3. Click on Recruiting: Onboarding Cancellation Event Subscriber > Actions > Save:

  4. After saving it:


cancel, cancelling, re-initiate, take action, take, action, cancel onboarding process, cancel onboarding, cancelling onboarding, error, Failure, Reason, process has already been initiated , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions


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