SAP Knowledge Base Article - Public

2954124 - "Internal System Error Encountered" while importing Biographical Information


  • When importing Biographical Information, the system throws the error "Internal System Error Encountered".
  • Server Logs Error shows: Exception in the HRIS import process: java.lang.IndexOutOfBoundsException: Index: 3, Size: 3


SAP SuccessFactors Employee Central - Employee Data Import


There are records in the Import Template with the same person-id-external.


Remove the duplicate person-id-external from the Import Template and reimport the file.

Keywords, Exception in the HRIS import process: java.lang.IndexOutOfBoundsException,, duplicate person-id-external, person id, import , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem


SAP SuccessFactors Employee Central all versions