SAP Knowledge Base Article - Preview

2954188 - Failing to login to SuccessFactors instance through SAP IAS (Identity Authentication)


  • When running the upgrade Activate Cloud Platform Identity Authentication's test, you fail to authenticate and validate the test;
  • After migration to SAP Cloud Platform Identity Authentication (Upgrade referred on this KBA 2791410), you are facing login issues as the ones below:
    • Login is on a loop redirecting from SAP SuccessFactors domain to IAS domain continuously without login in;
    • When accessing the Error message "Identity Provider could not process the authentication request received", see below screenshot;

IAS error.PNG

    • Any other login issues like Missing Credentials page or Invalid Login page;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP SuccessFactors HXM Suite
  • Identity Authentication


Identity Authentication 1.0 ; SAP SuccessFactors HXM Suite all versions


IAS SAC SSO Upgrade fail looping, "Identity Provider could not process the authentication request received" , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IDS , Identity Authentication Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.