SAP Knowledge Base Article - Preview

2954188 - Failing to login to SuccessFactors instance through SAP Identity Authentication IAS

Symptom

  • When running the upgrade Activate Cloud Platform Identity Authentication's test, you fail to authenticate and validate the test;
  • SSO logs in Provisioning say "the issuer in response is not valid, expect xxx, but xxx"
  • You are seeing this error on the SSO logs "[local user authentication fail for user *******]" even though the Login Name in IAS matches the Username in SF exactly
  • After migration to SAP Cloud Platform Identity Authentication (Upgrade referred on this KBA 2791410), you are facing login issues as the ones below:
    • Login is on a loop redirecting from SAP SuccessFactors domain to IAS domain continuously without login in
    • When accessing the Error message "Identity Provider could not process the authentication request received" or "Identity provider cannot process the request because the configuration is incorrect."

IAS error.PNG

    • Any other login issues like Missing Credentials page or Invalid Login page;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HCM Suite
  • Identity Authentication

Product

Identity Authentication 1.0 ; SAP SuccessFactors HCM Suite all versions

Keywords

KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IDS , Identity Authentication Service , How To

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