SAP Knowledge Base Article - Public

2954359 - Updated Name is Not Reflected in Influencer Map


You have updated the Employee name, still old Employee name is displayed in Influencer Map.


 SAP Cloud for Customer.

Reproducing the Issue

  1. Navigate to Sales workcenter.
  2. Navigate to Opportunities view.
  3. Open Opportunity 123(where 123 is the Opportunity ID).
  4. Go to Contacts facet.
  5. Click on Top Influencers icon.

You had updated the Employee Name in Administrator-->Employees, still the old name is displayed here.


Changes to the Employee name after the transaction has been saved where the given Employee appears as Influencer are not reflected.

 This is because the Influencer feature is kept in a separate database than transactional document where always the current address name is displayed.


You can achieve the requirement using below options:

  1.  If you are a partner: please use or the Partnerfinder
  2. If you are a customer:

a. Contact your Account Executive

b. Check the link

 An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea:


opportunities, employee , KBA , influencer , name , employee , LOD-CRM-DIL-INF , Influencer Map , LOD-CRM-OPP , Opportunity Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions