SAP Knowledge Base Article - Public

2954577 - Assessment Order Type Question Behavior - LMS

Symptom

If a question in an exam or quiz is in Ordering type and the order of the answer already shows the correct order in the exam/quiz, then when you click on the next/submit button the system generates a validation error indicating "You must select an answer Choice".


This forces the user to interact with this type of question, even if it is in the correct order at the time the question is displayed in the exam.




Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Pre-requisite: Assessment question (Quiz or Exam) is in Ordering Type.

1.) Launch the Assessment

2.) Questions in the exam or quiz shows the correct order already

3.) User clicks on Next

4.) "You must select an answer Choice" validation error appears

Resolution

As per confirmation from Product Management, this is working by design. Expectation is that user needs to interact with each questions, even if it is just drag and drop on the same spot, so it is not considered as an answer by mistake.

Keywords

Assessment, quiz, exam, ordering type, You must select an answer choice, validation error , KBA , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions