SAP Knowledge Base Article - Public

2954684 - Some email tokens do not resolve values in recipient locale - Recruiting Management


While sending emails (and/or SMS), the email template follows the locale of the recipient user, but some tokens configured in the template do not resolve in the recipient's locale if it contains localized data.

The same applies to other standard & custom tokens that can take localized values (such as Picklist fields).

  • Current behavior: The token values which can have localized data are always resolved in sender's locale.
  • Expected behavior: The token values which can have localized data should resolve in recipient's locale for each primary recipient.

Note that the current behavior is observed for all types of emails sent: Recruiting Email trigger emails, Contact Candidate emails, Status emails and so forth.

Example cases:

  • When the system sends Interview Confirmation to Interviewers, the Interview Type (token: INTERVIEW_SCHEDULING_INTERVIEW_TYPE) is resolved in the candidate's locale instead of the interviewer's locale.
  • FO/GO tokens do not resolve values based on the email template language. The token locales are currently being based on the user's system language.


SAP SuccessFactors Recruiting Management



The Engineering team are aware of the issue and are working on a fix where email tokens will resolve in recipient locale wherever applicable.

This KBA will updated regularly, kindly add this KBA to your favorites to monitor the updates.


RCM-43886, interview scheduling, email, token, recipient locale, interview type, interview date, interview duration, INTERVIEW_SCHEDULING_INTERVIEW_TYPE, INTERVIEW_SCHEDULING_INTERVIEW_DATE, INTERVIEW_SCHEDULING_INTERVIEW_LENGTH, FO/GO, DEPARTMENT_OBJ, DIVISION_OBJ, offer letter, INC2211749 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions