SAP Knowledge Base Article - Public

2954947 - Change Size Of Attachments

Symptom

You would like to decrease or increase the size of attachments allowed by the system (for example: User should only be allowed to attach files of up to 5MB or incoming e-mails can only have 5MB attachment).

Environment

SAP Cloud for Customer

Resolution

This feature is not supported in the current release of SAP Cloud for Customer and it is not possible to restrict size of the attachments (to for example 5MB or 10MB).

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2.  If you are a customer:

  1. Contact your Account Executive;
  2. Check the link https://www.sap.com/services/innovation.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

See Also

2794421 - Inbound and Outbound E-mail Size Limitation

2562017 - Size Limit For Attachments In C4C

Keywords

attachment, size, limit, restrict, error, e-mail , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions