Symptom
You would like to decrease or increase the size of attachments allowed by the system (for example: User should only be allowed to attach files of up to 5MB or incoming e-mails can only have 5MB attachment).
Environment
SAP Cloud for Customer
Resolution
This feature is not supported in the current release of SAP Cloud for Customer and it is not possible to restrict size of the attachments (to for example 5MB or 10MB).
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2. If you are a customer:
- Contact your Account Executive;
- Check the link https://www.sap.com/services/innovation.html#contact-us.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
See Also
Keywords
attachment, size, limit, restrict, error, e-mail , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , How To