SAP Knowledge Base Article - Public

2954990 - I9 Custom Remote panel shows 'XXX' in the Corporate Address and Fax Number field - Onboarding 1.0


  • In the US Onboarding process, the I9 Remote custom panel shows 'XXX' values for the Corporate Address and Fax Number field.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login the instance as the candidate.
  2. Take the New Employee Step and navigate 'til the custom I9 Instructions for remote employee.
  3. See that the value for Corporate Address and Fax numbers have 'XXX' values.


  • The superadmin account option key customI9InstructionPanel is set as 'No' in superadmin (onboarding backend).
  • (Onboarding)I-9 custom instructions panel trigger" notification is deleted or missing.


To start using the new panel the following steps:

  1. In Super admin site: add the new account option "customI9InstructionPanel" with value "Yes"
  2. In Onboarding: check that the notification "(Onboarding)I-9 custom instructions panel trigger" exist and this notification contains the action.



  • When the feature will be configured, it will work only for new candidates
  • If you would like to use the old panel, the value for the account option “customI9InstructionPanel” must be changed to “No” or the account option must be deleted.
  • If a custom onboarding process is used, the notification “(Onboarding)I-9 custom instructions panel trigger” must be copied to this custom process with the same settings.
  • Customers must not disable the notification. In other case, functionality will not work properly.


I9 Remote, I9 Instructions Remote, Remote Hire, I9, customI9InstructionPanel , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding


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