SAP Knowledge Base Article - Public

2955063 - Error/Warning message when opening attachments of notifications


Error/Warning message when opening attachments that are in the notifications coming from the SAP SuccessFactors email servers.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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The email server on the backend of SAP SuccessFactors scans files that are part of notifications for executables (.exe), potential viruses and/or malicious artifacts that would potentially affect the notification receiver and the integrity of the of the server. Sometimes, the system cannot determine if the data within the notification attached file is whether safe or not and blocks it. The email is still sent, but the attachment is rendered as a safe file, leading to the warning messages when opening the files.


attachment, notification, open, error, warning, found, unreadable, content, recover, trust, repair, source , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem


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