SAP Knowledge Base Article - Public

2955187 - How To Create Sales Order From Ticket


How to create sales order from a ticket?


SAP Cloud for Customer


  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Open ticket ABC (ABC represents ticket ID).
  4. Go to the Related Items facet.
  5. On the Follow-Up Items tab, click More button.
  6. Select Create Sales Order option.
  7. Add details in New Sales Order quick create screen and click Save.
  8. Click Refresh button on a ticket.

Result: new sales order is displayed under Follow-Up Items tab.

See Also

2813432 - Unable to Create Sales Order as Follow-Up Document in Service Ticket


sales order, ticket, new, create, follow-up, item, document, reference, document , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions