2955432 - People Search does not work when the search string has 'hyphen' in it

People search does not show result when the search string has hyphen ('-') in it.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HXM Suite

• Login to the instance.
• Search for any employee who has a hyphen('-') in his/her name, and put the hyphen in the search string.
       Example-> Aaron Ch-an
• Search result will not be shown when the hyphen is put in the search string>
      
  
  
       If the hyphen is removed from the search string, result will be shown.
       

Fuzzy Search feature is enabled in "Company System Setting".

1. Go to "Company System Setting".
2. Look for the feature setting "Enable fuzzy search function for People Search", whether it is enabled(checked).

This feature does not support Hyphens at the moment, it is a known limitation.

The present solution / work around options are-

• Disable the Fuzzy Search feature.
• Do not use hyphens in search string.

This will be fixed in the b2011 release.

Enabling Fuzzy Search in People Search

People search not working, search not working, Unable to search, hyphen , KBA , LOD-SF-PLT-SRH , Search , Problem