SAP Knowledge Base Article - Public

2955502 - Benefit still available in cart even though the employee is enrolled already.

Symptom

Benefit still available in cart even though the employee is enrolled already.

The image below came from a demo instance, any similarity to a live customer data is purely coincidental.

Environment

SAP SuccessFactors Employee Central Global Benefits

Reproducing the Issue

1. Make sure that Open Enrollment Configuration is Configured; for more information you may refer to this link > Open Enrollment

2,  Enroll the employe to a Benefit/s that is in the Cart.

3. Once the employee is enrolled > check the cart > you will see that the cart has still the benefit even though the employee is enrolled already.

Resolution

This is an expected behavior. If the Open Enrollment window is still open, the cart will show the details of the Benefit. The employee cannot make any action in the cart, he/she can just view the details.

To view the period for the Open Enrollment Configuration you may do the following.

  1. Go to Benefits Admin Overview.
  2. Search for Benefit Open Enrollment Configuration > Open enrollment configuration data you created.
  3. Check the Open Enrollment Schedule >View the current Schedule Period.

See Also

2824152 - Benefit added to cart but cart is not visible or unavailable

Keywords

OpenEnrollmentConfiguration, Cart, BenefitEnrollmentGroup , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HXM Core 2005

Attachments

Pasted image.png