Symptom
Emails from Test Send or from Campaign Execution are not sent - sending the emails fail with either one of the following error messages:
- "1 outbound request(s) have not been sent due to inclusion list entries"
- "1 outbound request(s) have not been sent due to exclusion entries."
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Marketing Cloud Edition
- SAP Marketing OnPremise starting with release 1709
Product
Keywords
Campaign Execution Inclusion List; Campaign Execution Exclusion List
Message could not be sent to recipient "&1".;
&1 outbound request(s) have not been sent due to exclusion entries.; &1 outbound request(s) have not been sent due to exclusion entries.
Einschlussliste für Kampagnenausführung; Ausschlussliste für Kampagnenausführung
Nachricht konnte nicht an Empfänger "&1" gesendet werden.;
&1 ausgehende Requests wegen Einträgen in Einschlussliste nicht gesendet.; &1 ausgehende Requests wegen Einträgen in Ausschlussliste nicht gesendet.
Liste d'inclusion pour réalisation de campagne; Liste d'exclusion pour réalisation de campagne
Impossible d'envoyer le message au destinataire "&1";
&1 demandes sortantes non envoyées en raison d'entrées de liste inclusion; &1 demandes sortantes non envoyées car entrées sur liste d'exclusion , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-CPG , Campaign , Problem
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