SAP Knowledge Base Article - Public

2956307 - New Hire attachment upload error: The total file size exceeds the user size limit of XYZ kilobytes

Symptom

New Hire attachment upload error: The total file size exceeds the user size limit of XYZ kilobytes

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to: Add New Employee
  2. Upload an attachment

Error: The total file size exceeds the user size limit of XYZ kilobytes

Cause

Even though is a new user and the file size is less than what is defined in Company System and Logo Settings > Attachment user limit, if the file uploaded exceed the attachment user limit of logged user, the error message will be triggered.

It is expected that the 'Attachment user limit' check the user logged and not the user being added.

Resolution

Increase the 'Attachment user limit' in 'Company System and Logo Settings'

See Also

2272521 - The file size exceeds the maximum file size limit of 5000 kilobytes or the file size is 0 - SuccessFactors

2460129 - Error: The file size exceeds the maximum file size limit - BizX

Keywords

attachment, file, upload, error, exceeds the user size limit, INC0068981 , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

Product

SAP SuccessFactors Employee Central all versions