SAP Knowledge Base Article - Public

2956357 - How To Make Visible Timeline On Mobile App


With 2008 release you can now view timeline communications directly in the C4C Mobile App. This provides flexibility for your customer service teams to process the tickets and any related communications.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Tickets.
  2. Open any.
  3. Timeline tab is not visible on mobile app.


The Timeline tab need to be enabled and is not the same for desktop and mobile.


First you need enable this feature under:

  1. Go to Administrator.
  2. Select Service and Social.
  3. Under Tickets.  
  4. Go to Ticket Configuration.
  5. Select Enable Timeline.

Now you need to go to Ticket view and add the Timeline tab. You will notice two tabs, both need to be enabled one for Browser and one for App.


Timeline, Mobile App. , KBA , AP-RC-MOB-UIF , Responsive UI , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions