SAP Knowledge Base Article - Public

2956502 - Perfect Store Visit In Offline Mode Defaults to No

Symptom

Perfect store visit in offline has field "Perfect Store" default option. This option cannot be changed to Yes in offline mode.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Log in to Fiori.
  2. Go to Visits work center.
  3. Click on + icon to create new visit.
  4. Visits screen open. On this screen, the field "Perfect Store" defaults to No in offline mode.

         Offline perfect store visit.png

Cause

Visits cannot be created with the field "Perfect Store" Yes, in Offline mode.

Resolution

Perfect store visit in offline mode always defaults  field Perfect Store" to No. This is an expected behavior.

Feature to default "Perfect Store" to Yes in offline mode is not supported in the current release of SAP Cloud for Customer. 

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer:
    • Contact your Account Executive.
    • Check the link https://www.sap.com/uk/services/advisory-development/application-development.html#contact-us

An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Perfect Store, Visits, Offline mode, Default No , KBA , offline perfect store,visit, no , perfect store, visits, offline mode, no , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions