SAP Knowledge Base Article - Public

2956536 - External Note Maintained in the Line Item is not Displayed in the Invoice Form Template


Customer facing note maintained in the line item is not passing to the invoice form template.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Go to invoicing documents.
  3. Select the Invoice ABC. (ABC represents the Invoice ID)
  4. Click on preview.
  5. Customer Information Text is not maintianed.  


You are using the Note Type "Additional External Comment" which will not be sent to the Invoice and therefore it is not appearing in the Output Document.


Kindly use the Note Type "Customer Information" to add customer facing note in the Invoice.


Customer Note missing; External Note missing; , KBA , AP-CI-CI , Customer Invoice , Problem


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