SAP Knowledge Base Article - Public

2956536 - External Note Maintained in the Line Item is not Displayed in the Invoice Form Template

Symptom

Customer facing note maintained in the line item is not passing to the invoice form template.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Go to invoicing documents.
  3. Select the Invoice ABC. (ABC represents the Invoice ID)
  4. Click on preview.
  5. Customer Information Text is not maintianed.  

Cause

You are using the Note Type "Additional External Comment" which will not be sent to the Invoice and therefore it is not appearing in the Output Document.

Resolution

Kindly use the Note Type "Customer Information" to add customer facing note in the Invoice.

Keywords

Customer Note missing; External Note missing; , KBA , AP-CI-CI , Customer Invoice , Problem

Product

SAP Business ByDesign all versions