SAP Knowledge Base Article - Public

2956537 - Email Attachments Show as "datev" File and Cannot be Opened.


You find in the Email Activity, there are some attachments shown as datev file and cannot be opened in C4C system.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Activities Work Center.
  2. Go to E-mails work center view.
  3. Search and open a outbound Email ABC(ABC represents the Email ID).
  4. Go to the Attachments Facet.
  5. You find there are some attachments show as datev file and cannot be opened in C4C system.


The issue is with the e-mail content of the inbound e-mail to which the outbound e-mail replied.

There is a previous inbound e-mail which contained inline images and the height and width attribute were set to 0.

Hence the images are not visible in the e-mail.


Since this is an issue with the content of the inbound e-mail, you need to check the MIME of the inbound e-mail.

Alternatively you can check the Original Content of the inbound e-mail and "Inspect Element" on the opened webpage.


Email attachment;datev file; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer core applications all versions