SAP Knowledge Base Article - Public

2956892 - Employee Hire event is not visible in Intelligent Services Center (ISC) - Employee Central

Symptom

The "Employee Hire" event is not appearing in "All Event" of Intelligent Services Center page.
Instead the event "Employee Recruitment" is displayed.
When you change the language to US > "Employee Hire" becomes visible .

Environment

  • SAP SuccessFactors HXM Suite
  • Employee Central
  • Intelligent Services Center (ISC)

Cause

Expected behaviour

Resolution

The label for events displayed in ISC is based on the login users default locale. If the logon language is English UK for an user, this user will see the Employee Hire event labeled as "Employee Recruitment". If the logon language is English US, the label will be "Employee Hire". If required, this label can be changed using the Manage Language feature.

See Also

2576546 - Manage Language Feature | How to change labels in SuccessFactors?

2569896 - Intelligent Services Center - event New Hire is not raised - Employee Central

Keywords

Event, ISC, Intelligent Services Center, Employee hire, not visible, enabled, visible, showing , KBA , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Problem

Product

SAP SuccessFactors HCM Suite all versions