Symptom
The "Employee Hire" event is not appearing in "All Event" of Intelligent Services Center page.
Instead the event "Employee Recruitment" is displayed.
When you change the language to US > "Employee Hire" becomes visible .
Environment
- SAP SuccessFactors HXM Suite
- Employee Central
- Intelligent Services Center (ISC)
Cause
Expected behaviour
Resolution
The label for events displayed in ISC is based on the login users default locale. If the logon language is English UK for an user, this user will see the Employee Hire event labeled as "Employee Recruitment". If the logon language is English US, the label will be "Employee Hire". If required, this label can be changed using the Manage Language feature.
See Also
2576546 - Manage Language Feature | How to change labels in SuccessFactors?
2569896 - Intelligent Services Center - event New Hire is not raised - Employee Central
Keywords
Event, ISC, Intelligent Services Center, Employee hire, not visible, enabled, visible, showing , KBA , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Problem