SAP Knowledge Base Article - Public

2957145 - Recruiting Email Templates with hard-coded logo - Recruiting Management


You found a duplicate logo in a Recruiting Email Notification you received and would like to know which other email templates may have the same duplicated logo issue in order to remove the logo token from these templates and avoid duplication.


SAP SuccessFactors Recruiting Management (RCM)


Emails with hard-coded logo that are used by the Recruiting module:

  • One-Time Password for External Candidate Account Creation (email trigger)
  • Job Alert Notifications (email triggers)
  • Invite Candidate to Apply  (email trigger)
  • Employee Referral notifications (email triggers)
  • Email Job to Friend (email trigger)
  • System emails, such as Document Routing Notification, configured in Email Notification Templates Settings

Emails without hard-coded logo that are used by the Recruiting module:

  • Forward as Applicant (email trigger)
  • Candidate Merge Notification (email trigger)
  • Candidate Merge Notification - Master (email trigger)
  • Career Site Password Reset for external candidates (email trigger)
  • Data Capture Form Submitted - Welcome and Set Password Email (email trigger)
  • Complete and Submit Your Job Application (email trigger)
  • Welcome / Thanks for Creating Account (email trigger)
  • Requisition Posting Expiration Upcoming (email trigger)
  • Requisition Re-opened (email trigger)
  • Requisition Closed (email trigger)
  • Requisition Posted (email trigger)
  • Job Requisition Deleted – Internal user (email trigger)
  • Job Requisition Created (email trigger)
  • Requisition Opened (email trigger)
  • Status-triggered emails
  • Ad-hoc emails i.e. emails sent manually to candidates by clicking “Email” on the candidate profile or application page.

Please note that the above list is not complete and more email templates will be added when found to have or not to have a hard-coded logo. 

See Also

Enabling Company System and Logo Settings for Recruiting in Admin Center

KBA 2238899 - Change Company Logo in the Job Alert Notification – RCM

KBA 2434386 - Logo appears twice in Invite Candidate to Apply email trigger - Recruiting Management


Logo, hard-coded logo, duplicate logo, logo token, email templates, email notifications , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions