SAP Knowledge Base Article - Public

2957257 - Issue Reported Caused by Third Party Integration

Symptom

  • Customer raises an case for an issue in a part of the system involving a third party integration. E.g. Boomi; Outlook Integration; Assessment Vendors etc.
  • All settings/configurations have been reviewed from a SuccessFactors side and support cannot determine any issues
  • The customer/partner consults with the third party who confirms the issue lies on their side.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Recruiting Posting

Resolution

Once the issue has been identified as part of a third party software and not SuccessFactors, the support engineer may set the case to Resolved status.

See Also

2343018 - RCM Integration with Third Party Vendors - Recruiting Management

Keywords

KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RPO , Recruiting Posting , Problem

Product

SAP SuccessFactors Recruiting Posting all versions ; SAP SuccessFactors Recruiting all versions