SAP Knowledge Base Article - Public

2957267 - Error "Deleting data not possible; deletion disabled" when replicating Materials from external system to C4C

Symptom

You are replicating Materials from external system to C4C, but the replication message fails in C4C with the following error message:

Deleting data not possible; deletion disabled.

Environment

  • SAP Cloud for Customer Integration with ERP
  • SAP Cloud for Customer Integration with S/4HANA
  • SAP Cloud for Customer

Reproducing the Issue

After triggering the replication from ECC, in C4C:

  1. Go to the Administrator work center.
  2. Go to the General Settings.
  3. Open the Web Service Message Monitoring under System Administration.
  4. Select query All
  5. Select the Material Replication message.
  6. Click in "Error log".
  7. See the erroneous message "Deleting data not possible; deletion disabled."

Cause

The material was already replicated to C4C before and it has more information stored in the system than it has in the payload message and the LCTI for this information is set as "true".

Since the LCTI is set as "true" the system requires the same information that is stored in C4C in the replication message as the deletion of this information is not allowed.

e.g.:

  • PlantPartyListCompleteTransmissionIndicator="true" 
  • QuantityCharacteristicListCompleteTransmissionIndicator="true" 
  • descriptionListCompleteTransmissionIndicator="true" 
  • globalTradeItemNumberListCompleteTransmissionIndicator="true"
  • quantityConversionListCompleteTransmissionIndicator="true" 
  • salesProcessInformationListCompleteTransmissionIndicator="true"

Resolution

Since the deletion of this information is not allowed you can set the LCTI of the problematic node to "false" in your middleware iFlow.

See Also

 Material Replication in SAP Help Center.

Keywords

 material replication, LCTI, C4C, Cloud for Customer, Iflow, Material, ListCompleteTransmissionIndicator, true, false, S/4HANA, ERP, Deleting data not possible, deletion disabled, deletion, disabled , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications all versions