SAP Knowledge Base Article - Public

2957346 - Referred candidate's profile gets created even with unsupported Resume file type - Recruiting Management

Symptom

When referring a candidate through "Refer Friend to Job" feature and resume uploaded is invalid (file type is not supported), the candidate profile is still created.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Refer a friend to Job
  2. Fill out required data/fields
  3. Upload and invalid resume (.csv .xls .zip etc)
  4. Click Send
  5. You will be prompted with a message saying Resume is not supported for Resume and Cover Letter
  6. Go to Candidate Search and search for the referred candidate
  7. You will see that the candidate profile has been created
  8. If you try to re-submit the same using a valid attachment, you cannot because the candidate already exist

Cause

The explanation behind this is that system creates the Candidate Profile first upon submitting the referral. Then the validation of the attachment's (resume) file type is done afterwards.

Resolution

This is working by system code design and any changes done may need an enhancement request to change the current behavior.

For steps on how to raise an enhancement, please refer to 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

employee referral, unsupported file type, invalid resume, candidate profile , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions