2957346 - Referred candidate's profile gets created even with unsupported Resume file type - Recruiting Management

When referring a candidate through "Refer Friend to Job" feature and resume uploaded is invalid (file type is not supported), the candidate profile is still created.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

1. Refer a friend to Job
2. Fill out required data/fields
3. Upload and invalid resume (.csv .xls .zip etc)
4. Click Send
5. You will be prompted with a message saying Resume is not supported for Resume and Cover Letter
6. Go to Candidate Search and search for the referred candidate
7. You will see that the candidate profile has been created
8. If you try to re-submit the same using a valid attachment, you cannot because the candidate already exist

The explanation behind this is that system creates the Candidate Profile first upon submitting the referral. Then the validation of the attachment's (resume) file type is done afterwards.

This is working by system code design and any changes done may need an enhancement request to change the current behavior.

For steps on how to raise an enhancement, please refer to 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

2090228 - How to Submit Ideas for SAP SuccessFactors Products

employee referral, unsupported file type, invalid resume, candidate profile , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem