SAP Knowledge Base Article - Public

2957977 - Candidate is not visible in Manage Pending Hires - Onboarding

Symptom

Candidate is not visible in Manage Pending Hires page.

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Initiate onboarding for candidate
  2. Complete onboarding steps for candidate
  3. Navigate to Manage Pending Hires > Onboarding
  4. Cannot find the candidate

Cause

Cause 1: Candidate doesn't have all onboarding process steps completed.

Cause 2: Missing permission for responsible users e.g. Hiring Managers.

Resolution

Scenario 1: Candidate will appear in Manage Pending Hires page when below condition are met:

  • All onboarding process steps (including "Complete E-signature Step") are completed.
  • Candidate's onboarding process has "Hire Status=Ready to Hire" in dashboard.

Scenario 2: Grant necessary permissions to responsible users:

  • Permission: Manager Hires > Manager Pending Hires
  • Target population: permission group which includes "External Onboarding User"

Keywords

SAP, SuccessFactors, Onboarding, Manage Pending Hires, Manage Pending Recruits, ONB, Process, New Hires, onboardee, MPH, candidate, visible, appear, ready to hire , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions