SAP Knowledge Base Article - Public

2958239 - Users launching WebEx get InvalidMeetingKeyorPassword error


When users launch the Webex link they are getting the error "The meeting could not be joined"
Reason: InvalidMeetingKeyorPassword


SAP SuccessFactors Learning

Reproducing the Issue

1.Create a item and class with WebEx

2. Register a user having valid email address

3. From Learning plan join link or From users notification email for vls registration - Click on the link to join webex session. ---->

Error : The meeting could not be joined.

Please check the reason and try again or contact your VLS administrator

Reason: InvalidMeetingKeyorPassword


While creating the class, the admin can maintain the password for VLS server.  Due to changes on WebEx in See Also section below, the password has to be maintained in the class, the password will be appended to the "PW" parameter of the launchURL in notification email; else it is not appended, thus the error.


Create a new class with the password so that the PW can be appended on the link.

See Also


sap, sf, lms, learning, InvalidMeetingKeyOrPassword, Error : The meeting could not be joined. VLS, Webex error
, KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem


SAP SuccessFactors Learning 1911