SAP Knowledge Base Article - Public

2958239 - Users launching WebEx get InvalidMeetingKeyorPassword error

Symptom

When users launch the Webex link they are getting the error "The meeting could not be joined"
Reason: InvalidMeetingKeyorPassword

Environment

SAP SuccessFactors Learning

Reproducing the Issue

1.Create a item and class with WebEx

2. Register a user having valid email address

3. From Learning plan join link or From users notification email for vls registration - Click on the link to join webex session. ---->

Error : The meeting could not be joined.

Please check the reason and try again or contact your VLS administrator

Reason: InvalidMeetingKeyorPassword

Cause

While creating the class, the admin can maintain the password for VLS server.  Due to changes on WebEx in See Also section below, the password has to be maintained in the class, the password will be appended to the "PW" parameter of the launchURL in notification email; else it is not appended, thus the error.

Resolution

Create a new class with the password so that the PW can be appended on the link.

See Also

https://help.webex.com/en-us/so30qz/Required-Password-Enforcement-for-Webex-Meetings-Events-and-Training-Sessions

Keywords

sap, sf, lms, learning, InvalidMeetingKeyOrPassword, Error : The meeting could not be joined. VLS, Webex error
, KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem

Product

SAP SuccessFactors Learning 1911